Frequently Asked Questions
CAN I BUY DIRECTLY FROM LEE? To achieve the highest level of personal service, our products are available only through retail partners across the US and Canada. These stores are familiar with LEE and the many custom options available. Please visit our Store Locator to find a local authorized dealer.
ARE YOUR PRODUCTS MADE IN THE USA? Yes, all of our furniture is proudly manufactured in North Carolina by skilled craftsmen. Every product you receive from LEE is handcrafted by experts in their field and take pride in their workmanship. LEE - proudly made in the USA! Visit our Made In The USA section of our website to learn more.
WHO SETS LEE PRICING AND WHY IS THERE NO PRICING ON YOUR WEBSITE? LEE has a retail pricing structure that dealers are required to use when setting their pricing. Several factors effect pricing based on fabric chosen, cushion upgrades, added trims, cost of freight, the services offered, as well as many others. Please visit your local LEE dealer to obtain pricing.
CAN I BUY LEE THROUGH AN OUTLET CENTER?Because each piece is custom made-to-order just for you, it is our policy not to sell to outlet centers.
WHAT IS YOUR WARRANTY POLICY?We stand behind all of our products. We take pride in knowing that you are receiving a high quality product that has been handcrafted and built to last for generations, under normal use.
CAN I GET A SLIPCOVER FOR A LEE PRODUCT I CURRENTLY OWN?Many of our styles offer a slipcover option. Visit your local LEE dealer to see if a slipcover is available.
DO YOU HAVE A LIST OF LEE STYLES THAT ARE AT MY LOCAL STORE? Since we build each piece of furniture as the order is placed, it is not possible for LEE to know what styles dealers keep in their stores and what has been purchased to go into a consumers home. Visit your local LEE dealer to view their availability.
CAN I RECEIVE FABRIC SAMPLES?We are happy to send you a cutting of your favorite LEE fabric. Visit our FABRICS/LEATHERS section of our website and add the desired fabrics to your cart. Samples will be sent to you within a day.
CAN I PROVIDE MY OWN FABRIC?LEE has a wide variety of fabrics in different colors, textures and patterns, but we know that we can't cover the entire spectrum. We will gladly use your fabric to handcraft any piece of LEE furniture. COM (Customers Own Material) can be sent to us through your local LEE dealer.
WHAT MAKES YOUR FURNITURE EARTH-FRIENDLY? LEE Industries is proud to be a leader in eco-friendly manufacturing. Please visit our About LEE, Environmental Impact section of our website to learn more.
DOES YOUR FURNITURE CONTAIN FLAME RETARDANTS?As of March 3, 2014, LEE Industries is 100% compliant to the new TB117-2013 flammability requirements. This legislation allows LEE to ship our FR FREE (Flame Retardant Free)cushions, foam, fabric & decking products throughout the country. All of our foam products have been rigorously tested by CertiPUR-US and contain their seal of approval. This assures you that our products meet specific criteria for physical performance, indoor emissions, environmental stewardship and pose no health risk. Visit certipur.us for more information.
DO YOU USE CHEMICALS THAT ARE A RISK TO MY HEALTH?LEE takes all necessary precautions when manufacturing our furniture, using the latest technology and supplies available. We have eliminated any products that would be considered harmful to your health.
WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY FURNITURE?Please contact your local LEE dealer where your items were purchased. They have the direct channels to help you with any issues concerning your LEE furniture. If your retailer is no longer selling LEE, please use the CONTACT US section of our website and we will be able to assist you.
HOW DO I CARE FOR MY LEE FURNITURE? Visit the CARE section of our website to learn more about the best way to treat your furniture.
CAN I CUSTOMIZE FURNITURE STYLES TO FIT A CERTAIN AREA? Absolutely! Our custom fit studio allows you to change width, depth, height, and several other areas of design. Visit our CUSTOM FIT STUDIO section of our website to learn more.